Privacy policy

This privacy policy applies to Zedpath Services (ABN 58 801 962 326) ("Zedpath", "we", "us", or "our"), trading as Zedpath. We are based in Melbourne, Victoria, and provide Zoho consulting, implementation, custom development, AI automation, and related services across Australia.

Website: https://zedpath.com.au
Email: info@zedpath.com.au

This policy explains how we collect, use, store, and disclose personal information when you visit our website, submit an enquiry, or otherwise deal with us as a prospective or current client. We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth), to the extent they apply to our business.

We may collect personal information that you provide directly, including:

• Name, email address, company name, and city
• Details about your enquiry (service area of interest, current tools, topics, and message)
• Any other information you include in emails or discovery calls

When you use our website, we may also collect technical and usage information such as IP address, browser type, device information, pages visited, and approximate location. This is typically collected through Google Analytics (see below).

We use personal information to:

• Respond to enquiries and book discovery meetings
• Provide quotes, proposals, and our consulting or development services
• Manage our client relationship and project communications
• Improve our website, content, and marketing effectiveness
• Comply with legal and accounting obligations

We do not sell your personal information. We do not use your contact details for unrelated third-party marketing without your consent.

Depending on how you contact us, information may be processed using:

• Email — enquiry details are emailed to our team so we can reply
• Zoho CRM — lead and contact records may be created or updated when you submit a form, so we can manage follow-up
• Hosting and infrastructure providers — that host this website and related services

Some providers may process data outside Australia. Where we use overseas providers, we take reasonable steps appropriate to the nature of the information and the service.

We may also disclose information if required by law, or to protect our legal rights, safety, or property.

Our site uses Google Analytics to understand how visitors use the website (for example, which pages are viewed and how traffic arrives). Google may set cookies or similar technologies and process usage data in accordance with its own privacy policy.

We may also store a small amount of data in your browser's local storage (for example, to remember that you dismissed a website prompt) so we do not show it repeatedly.

You can control cookies through your browser settings. Blocking cookies may affect some site features.

When we implement or customise Zoho (or other systems) for clients, we may access business and personal information held in those systems as needed to deliver the engagement. That access is limited to the scope of the project, governed by our engagement terms, and handled confidentially. Client systems remain under the client's control and privacy obligations.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. No method of transmission or storage is completely secure; if you believe there has been a security issue involving your information, please contact us promptly.

We retain personal information only as long as needed for the purposes described in this policy, including responding to enquiries, delivering services, and meeting legal or accounting retention requirements. When information is no longer required, we take reasonable steps to destroy or de-identify it.

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date, or incomplete. Contact us at info@zedpath.com.au. We will respond within a reasonable time. In some cases we may need to verify your identity before providing access.

If you have a concern about how we have handled your personal information, please email info@zedpath.com.au. We will investigate and respond as promptly as we reasonably can.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this privacy policy from time to time. The current version will always be published on this page, with the "Last updated" date below. Continued use of our website after changes constitutes acceptance of the updated policy.

For privacy questions or requests, contact Zedpath Services at info@zedpath.com.au, or use our contact form.